Changes to Centrepay Payments

We want to let all tenants know about important changes to the way rent, utilities, and other payments are managed through Centrepay.

What is Centrepay?

Centrepay is a free service that lets you pay bills directly from your Centrelink payments. It automatically deducts the amount you choose and sends it to approved businesses before you
receive your payment. Learn more here. 

What’s Changing?

From 3 November 2025, Centrelink has updated the process for Centrepay deductions. To help you understand the changes, we’ll include Services Australia’s Centrepay Customer Deduction Guide with your next rent review.

Key Changes to Know

• Bric will no longer use our own Centrepay form. The Government’s SA501 form (Centrepay Deduction Authority) will now be used.
• We are not allowed to fill out any part of the form for you. If you choose to submit one, it must be fully completed and signed by you.
• You may choose to complete a Centrepay deduction form and request Bric setup or update your rent, any rent arreas, and/or charges that are included in your lease. You must complete a separate deduction form for any water or maintenance debt.
• We encourage you to manage changes directly through Centrelink—either online, over the phone, or in person. Visit the help guide here.
• You are responsible for making sure your rent is paid on time.
• For help with financial decisions, you can contact a Financial Information Service Officer at
  Services Australia.

Other Ways to Pay

You can continue paying Bric by:

• Direct bank transfer
• EFTPOS at our office or over the phone
• Centrepay deduction

We know these changes might be confusing, especially around rent reviews. If you need help, please contact Bric Customer Service on 07 3230 5555.

Got a question or need help? Think first point of contact – The Customer Service Team!

It’s important to us that you can reach Bric easily and get help quickly. Many tenants think they need to contact their Housing & Communities Officer, but most enquiries can be handled right away by our Customer Service Centre.

Our Customer Service Officers are your best first point of contact. They’re here to support you
Monday to Friday, 8:30 AM – 4:30 PM, and can assist with:

• Paying rent, water, or repair charges
• Reporting maintenance issues or tenancy concerns
• Applying for a transfer, pet approval, or home modification
• Questions about your rent calculation
• Providing Feedback and/or complaints

If your enquiry does need a Housing & Communities Officer, the Customer Service Team will make sure it’s passed on to the right person.

Housing & Communities Officers spend a lot of time out of the office visiting tenants and properties and may take up to 10 business days to respond — so calling Customer Service first will
get you help faster.

You can reach the Customer Service Team on (07) 3230 5555 or info@bric.org.au