If you are a Bric tenant, please use the form below to request a repair or maintenance required at the property you are renting. For emergency repairs, please call 07 3230 5542 anytime.
When you lodge a repair request, your request is assessed by our team. Based on this assessment your repair will either be classed as priority, responsive or planned maintenance repairs.
Please read our handy troubleshooting guide to see if there are some steps you can take to fix the issue.
EMERGENCY REPAIRS 4 Hours
Usually a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of the premises in which immediate repairs are required. Examples of emergency repairs include:
PRIORITY REPAIRS: 24 hours
Usually a fault or damage in which there is no immediate risk of injury to persons, damage to property or there will be only moderate inconvenience for a tenant should the repair be completed within the next working day. Examples of priority repairs include:
GENERAL REPAIRS: 7 – 14 days
Usually a fault or damage in which there is no risk of injury to persons, damage to property or there will be minimal inconvenience for a tenant should the repair completed within 14 working days. In most cases, general repairs will be scheduled for completion during the next available day the Maintenance Team is in your area. Examples of general repairs include:
If you lose your keys, you will need to pay for replacement keys.
You may want to order a spare set of keys, and keep them in a safe place, for example with a trusted friend or relative. This can avoid you having to pay costly locksmith call outs if you lose your keys and need access to your home.
For some unit complexes, keys are ‘restricted’ – this means you can only get another key from Bric. You cannot get this type of key cut at a locksmith. This is for your security – it means that Bric controls all the keys to the unit complex.
If you need a repair at your home, tell us as soon as possible.
Please be patient if we need to ask some questions.
Give us as much information as you can
Tell us as much as you can – it’s useful to have photos. This means the contractor can come prepared to repair/fix the problem. This includes things like:
Keep in contact and provide access
Give us feedback as soon as possible if you are not satisfied with the quality of the repair. Please also give us positive feedback where a contractor has done a good job.
WHO WILL CARRY OUT REPAIRS TO MY HOME?
For most Bric properties, repairs are organised by Bric, using suitably qualified and/or licenced contractors. You can ask to see their ID when they arrive.
For properties owned privately managed by a real estate or private owner, Bric will contact the real estate or owner to organise the repair.
STAFF AND CONTRACTOR SAFETY
The safety and well-being of staff and contractors is important to Bric. We ask that tenants are respectful and courteous, minimise trip hazards, and restrain dogs and ensure children are kept away from the work area.
We require our staff and contractors to wear footwear within the property – this is for health and safety reasons.
Please make sure you are familiar with the fire safety requirements for your property.
For unit complexes, make sure you know the fire exit routes. Attend the fire evacuation training that Bric organises each year.
Always report any missing or damaged fire safety equipment to Bric – for example smoke detectors, fire extinguishers or hose reels.
If you wish to make any change or modification to the property, you need to apply for permission from Bric.
Examples are air conditioning, or fixing items to walls.
Requests for modifications due to disability or mobility issues
Some tenants require changes to support them to continue to live independently in their homes. If you require a modification to your home, the first step is to contact a home modification service and have an Occupational Therapist assess your needs.
Once you have done this, please contact Bric for permission to carry out the work.
We can advise you on the process – please contact your Tenant Services Officer to discuss your requirements.
We do everything we can to respond to requests for maintenance and repairs quickly and efficiently.
Service times can be longer if you’re in a home we lease from private owners, where repairs must be reported to a real estate agent or others, who then manage the process and provision of services.
Despite the possibility of third-party delays, Bric is committed to respond to your repair requests within the below time frames:
If you feel a repair is taking too long, please contact us to discuss your request.
If your repair is an URGENT repair, please call us immediately on 3230 5555.
For all General Routine Maintenance requests please follow the link below or call the Maintenance Team direct on 3230 5542 during normal business hours (9am and 5pm), Monday to Friday excluding Public Holidays. Important – Please ensure to add your address and up to date contact number to the maintenance request.
Outside of normal business hours you can request emergency repairs by calling (07) 3230 5555 and pressing 2 when prompted.