Bric’s approach to engaging tenants and encouraging participation is values-driven
and includes core principles of respect, courtesy, humour and care
that are embedded into our day-to-day service delivery.
For example, at one of our large boarding houses, tenants are offered free tea or coffee. The cup of coffee generally turns into a chat and in some cases, this means reassurance or exchange of information. It also provides staff with an early warning system if tenants seem as though they are starting to become unwell.
This develops a sense of mutuality which is beneficial for both tenants and for staff. A successful tenant engagement and participation activity that Bric developed and uses is called ‘The Lounge’. This activity takes place at one of our large men’s boarding houses where both tenants and staff have experienced first-hand the pleasure that comes from genuine engagement and give and take.
Tools and resources to help you learn more about being a tenant with Bric.
Some useful links and resources to help you sustain your tenancy and get help if things are not going to plan.
Complete our online form to request repairs or maintenance.
Have we done something well? Are you unhappy with our service to you? Do you have a suggestion for how we can do things better?
The choice not to engage or participate by some tenants is always respected. However, our experience is that although change is often incremental, small positive experiences can be built upon to create pathways to different activities that continue to promote inclusion.