(07) 3230 5555

Bric values feedback from our tenants and stakeholders.

  • Have we done something well?
  • Are you unhappy with our service to you?
  • Do you have a suggestion for how we can do things better?

If you have suggestions or general feedback, please let us know so that we can improve our services. Compliments are also welcomed, so that we know what is helpful to you to share and replicate.

We want to hear your concerns and complaints about our service to you so that we can learn, take action and put things right. Where possible, we will try and resolve your concerns informally as soon as we can.

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Assistance with your Feedback

You may also contact one of the following agencies to assist you with advocacy and advice:

  • Qstars: 1300 744 263
  • Residential Tenancies Authority: 1300 366 311
  • Queensland Human Rights Commission: 1300 130 670
  • If you require translation services, please contact us and we will be happy to arrange this.

We promise to:
• Listen and take your feedback seriously;
• Handle your feedback in a confidential manner;
• Formally acknowledge your complaint in writing and provide you with a written update as to what we’re doing about your complaint and by when;
• Clearly state what action we will take and the reasons with the aim of achieving a resolution; and
• Outline how you may take your complaint further or appeal a decision.

Your feedback

You may complete this form anonymously but we appreciate if you provide contact details so we can update you on your submission.

Other ways to give feedback

  1. Completing a Feedback and Complaints Brochure and forwarding it to Bric either by handing completed form to a staff member, emailing the form to feedback@bric.org.au, or by hand-delivering or mailing the completed form to the Bric office;
  2. Completing the online feedback form above;
  3. Raising the feedback with a staff member of Bric who documents the conversation on the Feedback and Complaints Brochure on their behalf;
  4. Verbally to a member of staff;
  5. Written in a letter or email;
  6. Anonymously by any of the above methods.

Independent help with your tenancy

QSTARS (Qld Statewide Tenant Advice and Referral Service) provides advice, information and assistance about tenancy matters. If you would like advice about your tenancy you may contact QSTARS for free and independent advice for renters:

  • Statewide advice number: 1300 744 263
  • Hours: 9am – 5pm Monday – Friday (with extended hours to 7pm Tuesdays and Wednesdays)
  • Website: qstars.org.au