(07) 3230 5555

Customer Service Officer, Brisbane QLD

Housing & Homelessness Services (Community Services & Development)

  • SCHCADS Level 3 + 11% Super
  • Salary packing ($15,900 tax free plus $2,650 tax free that can be used for holiday accommodation or meals/entertainment)
  • + 5 Extra Leave Days for Work Life Balance

Full Time/Part time/Job Share opportunities


Are you someone who has experience in Human Services? Would you like a new challenge or a sea change? 

Bric Housing is looking for candidates who are energetic, adaptable, compassionate and want to have a positive impact in helping people to have a home, a life and future.


About the role

In our journey to increase the impact we have in our community we are searching for someone that strongly aligns to our core values of diversity, excellence, integrity, respect, safety & well-being.

As the Customer Service Officer, you will be responsible for the delivery of first-class customer service, managing customer enquiries received through various communication channels.  Seeking to achieve first time resolution in the management of enquiries linked to the provision of general advice, assistance, tenancy, and property management.

Managing services areas such as housing and property enquiries, rent and non-rent debt including rent payments, low level rent debt and non-rent debt management, rent reviews, responsive repairs, housing, and asset administration supports.

With your positive attitude and customer centric approach, you will effectively manage enquiries that support Bric in driving our obligations as a Community Housing Provider and help our customers to sustain their tenancy successfully.

To really thrive in this role, you will need excellent customer service skills, conflict resolution and critical thinking skills, the ability to work well in a team environment along with a passion for continual learning and growth.

Why work for Bric?

Here at Bric, we know the importance of ensuring a positive workplace culture, where teams and individuals thrive. We work hard to provide an engaging experience for our team, and to recognise and celebrate our employees for the wonderful work they do.

We value Learning and development, so we invest in providing both professional and personal learning opportunities for our employees, as well as tools to support employee health and wellbeing.

How do we do this:

  • Bric Awards: Employee Recognition Awards Program
  • Bric Social Committee: Planned informal get togethers & activities to foster team cohesiveness.
  • People Surveys: to ensure continuous improvement across the team.
  • An Employee Assistance Program offered through Benestar- to support our teams overall wellbeing.
  • Bric’s Learning & Wellbeing Online Hub hosted via go1.
  • Bric has Membership with AHI (Australasian Housing Institute)- offering housing specific training to further enhance our team’s knowledge and skills.
  • Work Life Balance Days- Qualifying Bric Employees get access to 5 Work Life Balance days per financial year. Use these to recharge and relax or simply attend to any other wellbeing activity that benefits your overall health.

As a non-for-profit Bric employee’s get access to Salary Packaging benefits which increase your take home pay. This includes $15,900 of your salary tax free every year, plus $2,650 tax-free that can be used for holiday accommodation or meals/entertainment. For more information see Advantage Salary Packaging (salary.com.au)

About You

You will be an enthusiastic, dedicated, resilient, non-judgmental person with a flair for great customer service. You will be comfortable working with people from all cultures and backgrounds, including varying socio-economic statuses and lifestyle choices.

You will also have:

  • 2+ years’ experience in a customer service role.
  • Excellent communication skills both verbal and written.
  • Ability to build rapport and demonstrate good active listening skills
  • Experienced in conflict resolution and de-escalation techniques.
  • Great time management skills with good attention to detail
  • Experienced in problem solving and critical thinking skills, enabling you to make required decisions.

*It is a requirement of this position that applicants who apply must have, or be willing to apply for, a valid National Police Check.

How to apply

If this role has piqued your interest and you think you may be the perfect fit for this role, we want to hear from you! Submit your resume along with a cover letter that displays your relevant experience and the skills and attributes we are seeking. (No more than 2 pages).

Please email your application to careers@bric.org.au Feel free to use this email to ask any questions!